Refund & Credit Policy

One-time packs (no subscription)

| Product | Price | Credits | Auto-renew | | --- | --- | --- | --- | | Single Photo | $1.99 USD | 1 generation | No | | Halloween Pack | $4.99 USD | 5 generations | No |

Credits are valid for 90 days from purchase unless stated otherwise at checkout. There is no monthly plan for these packs.

What counts as a successful generation

A generation is successful when the system delivers a downloadable result image for that task. That consumes 1 credit.

Failed generations

If a generation fails and we cannot deliver a result, the consumed credit should be restored automatically by our failure handling.

If a credit was not restored after a clear failure:

1. Email support@halloweenphotogen.com
2. Include your account email, order number, and task ID
3. We aim to reply within 1–2 business days

When we review money refunds

Credits are the primary remedy for failed generations. A cash refund may be considered when:

• You paid but credits never arrived after we verified the payment
• Delivery fails permanently and credits cannot reasonably fix the issue
• There was a duplicate charge we can verify

Refunds are reviewed case by case. Approved card refunds are returned to the original payment method through the processor (for example Stripe); timing depends on your bank.

What we generally do not refund

• Successful generations you simply dislike (AI quality varies)
• Unused credits after the validity period expires
• Charges from accounts used for abuse or policy violations

Chargebacks

If you open a chargeback, contact us first when possible so we can check delivery and credits. We may share order and task records with the payment processor.

Contact

support@halloweenphotogen.com · See also Contact & Support and Terms of Service.